Foodsmart is hiring a
IT Analyst

Summary

The job is for an IT Analyst at Foodsmart, a leading telenutrition and foodcare solution company. The role involves managing IT support, troubleshooting issues, maintaining hardware and software inventories, and ensuring efficient use of technology. The position is remote and offers a base salary range of $72,000 to $92,000 per year, along with equity, benefits, and unlimited PTO.

Requirements

• Proven working experience in an IT role or relevant experience
• Strong troubleshooting experience, able to identify root causes of issues
• Resourceful, able to prioritize tasks and address the most critical or pressing demands first
• Empathetic and able to provide amazing customer service to your internal stakeholders

Responsibilities

• Provide comprehensive technical support to Foodsmart employees worldwide
• Manage IT support queue system to track team performance and identify improvement opportunities
• Diagnose, troubleshoot and escalate issues timely to appropriate internal teams
• Ensure all issues and resolutions are appropriately documented
• Maintain and update knowledge base articles to help users self serve
• Provision new users computer and systems access
• Assist in onboarding, setting up, and deploying IT equipment for new employees
• Assess recurring issues to create automated processes and solutions where possible
• Manage Hardware and Software asset inventories

Preferred Qualifications

• 2+ years of experience working in a cloud-first organization including familiarity with Okta, JAMF, Google Workspace, Slack, Jira, Confluence, 1Password, Zoom, and Oomnitza
• Experience configuring and troubleshooting macOS/iOS devices
• Experience configuring and troubleshooting network devices and services (WiFi, LAN, VPN)

Benefits

• Remote-First Company
• Unlimited PTO
• Medical, vision, & dental insurance
• 401k, bonus, & stock options
• $100 Monthly Wellness Reimbursement
• Access to the Foodsmart App