IT and Security Operations Analyst

Summary

Join UpGuard's IT and Security Operations team as a smart and resourceful individual to provide hands-on support, troubleshoot issues, and contribute to enterprise and departmental IT enhancements. You will collaborate with globally distributed teams, improving systems and scaling support for our environment. This role involves managing enterprise IT service health, providing general IT support, and working on projects to improve automation and tooling. You will contribute to scripts, dashboards, and operational improvements, feeding insights into long-term strategic initiatives. The ideal candidate possesses practical experience in system administration, identity and access management, and low-code/no-code automation platforms. UpGuard offers a fully remote working environment and various benefits.

Requirements

• Practical experience in modern system administration across cloud-based infrastructure (e.g., GCP) and SaaS environments
• A strong understanding of identity and access management (e.g., Okta), including SSO/MFA, SCIM, and RBAC concepts and tooling
• Familiarity with low-code/no-code automation platforms (e.g., Zapier, N8N) and a mindset for streamlining repetitive tasks
• Experience managing and integrating enterprise SaaS applications, ideally in a high-growth or security-conscious environment
• A working knowledge of scripting (e.g., Bash, PowerShell, Python) to automate tasks, support system health checks, or build internal tooling
• Exposure to infrastructure-as-code tools like Terraform or similar — or a willingness to learn and contribute to InfraOps practices
• A thoughtful, empathetic approach to end-user support across globally distributed teams
• Hands-on experience supporting and managing laptop fleets (macOS and ChromeOS)

Responsibilities

• Run daily, weekly, and periodic IT and security checklists
• Troubleshoot issues, document fixes, and raise follow-up actions as needed
• Perform health checks across infrastructure and DevOps (e.g., uptime, CI/CD, compliance, alerts)
• Collaborate with DevOps and InfraOps on platform-level issues
• Monitor and action items in the IT support queue, with a proactive approach
• Prioritize tasks effectively and align timelines with stakeholders
• Deliver empathetic, solutions-oriented support across systems, hardware, and software
• Identify and propose improvements as you gain business context
• Work cross-functionally to implement automation, tooling, and platform enhancements
• Contribute to scripts, dashboards, and operational improvements
• Feed insights from day-to-day work into long-term strategic initiatives

Preferred Qualifications

• DevOps experience
• Google Workspace experience
• Mac experience
• Okta experience

Benefits

• Monthly Lifestyle subsidy: use this for financial, physical, and mental wellbeing
• WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
• $1,500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance
• Generous Annual Leave/PTO allowances: time to recharge your batteries
• 18 weeks paid Parental Leave: irrespective of parenting role
• Personal Leave allowance: this includes sick & carer’s leave
• Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
• Top-spec hardware: all team members will be provided with top-spec laptops for their roles
• Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform
• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work