Remote IT Assistant
at TAIT & Associates

Summary

Join TAIT Team! As a premier civil engineering, architectural design, and real estate development firm, we're not just shaping skylines; we're developing communities across the United States. Celebrating our 60th anniversary since our founding in 1964, TAIT leads the industry in designing master-planned communities, groundbreaking hospitality ventures, and cutting-edge urban infill projects.

Requirements

• 2-3 years of previous experience in an IT support role; experience troubleshooting in a Windows environment
• Excellent technical knowledge of network and PC hardware, including Microsoft platform
• Hands-on hardware troubleshooting experience
• Ability to operate tools, components and peripheral accessories; ability to read and understand technical manuals, procedural documentation, and OEM guides
• Effective interpersonal skills and relationship-building skills; ability to work in a team-oriented, collaborative environment; strong customer-service orientation
• Strong written and oral communication skills; analytical and problem-solving abilities; ability to effectively prioritize and execute tasks in a fast-paced environment

Responsibilities

• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
• Provide technical support to associates in local and remote locations via phone and internet/screenshare
• Installing and/or configuring upgrade and maintaining hardware and software and data transfers on a Windows environment
• Support for peripherals such as printers, scanners, copiers, cameras, mobile phones, etc
• Troubleshooting LAN hardware and software that may include file servers, routers, switches, wireless and telecommunications equipment
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
• Receive and respond to incoming requests for assistance regarding PC and/or hardware problems; provide training and support to staff on computer operation and other issues

Benefits

• Flexible Work Schedule Options - Remote, Hybrid, In-Person
• Medical options including PPO and HDHP with Health Savings Accounts (no extra charges for spouse or dependent coverage)
• Dental Plans with little to no deductible
• Vision PPO plan that’s accepted widely from local offices to large retailers
• Company paid Life Insurance
• Voluntary Life, Accident and Critical Illness plans
• Dependent Care and Flexible Spending Accounts
• Employee Assistance Program
• Retirement plan 401(k) with employer match
• Paid time off to relax and recharge with vacation, holidays, and sick time
• Annual memberships with Strava and Headspace for additional health and wellness benefits
• Maternity and Paternity leave time options to care for the newest little family members