StartupTAP is hiring a
IT Business Analyst

Summary

PG&E is seeking an Expert Level IT applications design analyst to join their Customer Information team. The analyst will be responsible for evaluating business requirements, developing functional design documents, analyzing defects, and providing technical expertise and assistance in designing, testing, and developing applications. They will also support project maintenance and stabilization.

Requirements

• BS in Computer Science or job-related discipline or equivalent experience
• 7 years in analyzing, designing and developing functional requirements, functional design, UX/UI design
• Experience as Project Manager, high complexity

Responsibilities

• Work with business organizations to guide/provide input regarding enhancement feasibility
• Using business process knowledge, proactively look for opportunities for system enhancements
• Evaluate and provide input to business needs and requirements
• Prepare estimates for customer requests
• Prepare preliminary mockups and designs
• Analyze/assemble Functional/non-Functional requirements
• Provide technical expertise and assistance in designing, testing and developing applications
• Perform feasibility analysis, design and provide recommendations on the alternative solutions, project strategy and deliverable prioritization, as well as system alternatives or enhancements to current systems
• Prepare final functional requirement and functional design document
• Conduct walkthrough of deliverables with business and IT Stakeholders and obtain approval/signoff
• Provide Subject Matter Expert support to developers and testers
• Work with business to document and analyze project change controls
• Support stabilization of deployed code
• Troubleshoot potential system issues to determine if there is a defect
• Analyze production defects, identify business and system impacts and quantify problems
• Contribute to defect troubleshooting and solution design
• Assist business and technical teams with ad hoc requests
• Provide functional expertise to clients for resolving business issues

Preferred Qualifications

• Utility industry experience, job-related
• Experience with CC&B Application
• Oracle Utility C2M certified
• Minimum 5 years of experience with Oracle CC&B applications, and data modeling
• Working knowledge of relational databases (SQL experience)
• Working knowledge of UML
• Be able to work independently but within the framework of the team and product
• Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement
• Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
• Excellent verbal and written communication skills
• Working knowledge of Salesforce CRM application and data model
• Experience dealing with Call Center and/or Back Office centric business

Benefits

$140,000 - $155,000 a year