IT Engineer

Summary

Join YipitData's expanding IT team as an IT Engineer and contribute to the success of our global hiring initiative. This fully remote position, based in India, requires providing help desk support, leading IT improvement projects, and collaborating with other technology teams. You will remotely administer and troubleshoot systems, support various SaaS tools, and implement new solutions. The ideal candidate possesses 2-3 years of experience in a modern IT environment, excels in fast-paced settings, and enjoys working in a collaborative team. YipitData offers a competitive salary, comprehensive benefits, vacation time, parental leave, and opportunities for professional development.

Requirements

• 2-3 years of experience working in a modern IT environment and are comfortable maintaining and supporting SaaS tools, a remote work environment, and have a working knowledge of MacOS
• You’re comfortable working in a fast-paced environment, with a diversity of users across the spectrum of knowledge levels and experience
• You have experience working on IT projects that help transform the business
• You learn quickly
• You enjoy working in a small but tight-knit team
• You have a love of technology and are excited about working with others!

Responsibilities

• Remotely administer and troubleshoot systems (Mac OS laptops, MDM [Mobile Device Management], software, Cloud SaaS, networking gear, etc.)
• Support systems including but not limited to Kandji, Google Workspace, CrowdStrike, Slack, Zoom, Okta, and more
• Expertise in documentation and ticketing systems in Atlassian (Confluence and Jira)
• Research and implement new solutions for technical challenges (processes, file storage, device management, access permissions, etc.)
• Work with our Security and Infrastructure teams to implement security policies
• Work with IT vendors
• Maintain an IT asset list
• Proactively create and update documentation and training pertaining to IT-related processes/resolutions, and assist in developing policy documents regarding internal policies and external compliance requirements

Preferred Qualifications

Scripting experience with Python, GAM, and/or Octa Workflows

Benefits

• Vacation time
• Parental leave
• Team events
• Learning reimbursement
• Competitive salary
• The annual salary for this position is anticipated to be $83,00,000 - $12,45,000 (INR)