Remote IT Help Desk Support Engineer

Summary

Join Planful, a pioneer in financial performance management cloud software, as a Technical Support Specialist to deliver responsive and comprehensive technical support to internal customers.

Requirements

• Proven organizational skills and attention to detail
• Strong customer service skills. Strong written and verbal skills
• Ability to multitask and handle multiple projects at once
• Strong desire to learn and grow and to work in a fast-paced environment
• Ability to think analytically and solve issues
• Knowledge of desktop and laptop hardware
• Demonstrable experience with Windows Client OS and Microsoft Office Suite
• Demonstrable experience with LAN administration
• College degree preferred
• Able to lift and carry at least 30-50 lbs
• Valid Driver’s License
• Minimum 5 years of related work experience

Responsibilities

• Serve as the first point of contact for desktop computer hardware, software, printers, and network issues
• Work with users to resolve issues as they arise
• Administration of network resources across all customers
• Monitor the health of critical computer systems
• Maintain software patches and desktop/server software as mandated by company standards
• Maintain up-to-date documentation of computer systems and create SOP’s
• Work with vendors to resolve issues
• Provide users with basic software training
• Other duties assigned by the Manager to support the broadcast initiatives
• IT tasks include user account creation, refreshing user devices, setting up user profiles, installing applications, software updates, patch deployment, and asset tracking
• Admin tasks include network printer support, document, and monitor issues, maintaining corporate compliance and documentation; and configuring, deploying, and supporting IT connectivity to broadcast equipment throughout the office and transmitter sites
• Support Active Directory services

Benefits

• 2 Volunteer days
• Birthday PTO
• Quarterly company Wellness Days
• 3 months supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave
• Annual Planful Palooza, our in-person, company-wide culture kickoff held in cities like San Diego, Denver, and most recently - Palm Desert, California!
• Team-specific offsites in cities like New York, Sonoma, or our brand new HQ based in downtown San Francisco
• Office hubs in San Francisco, Toronto, and London. We also offer benefits such as home office setup, and monthly wifi and cell phone reimbursements for all employees, in-office or remote
• Company-wide Mentorship program with Executive sponsorship of CFO and Manager-specific monthly training programs
• Employee Resource Groups such as Women of Planful, Parents of Planful, and many more. We encourage our teammates to bring their authentic selves to the team, and have full support in creating new ERGs & communities along the way