IT Support Engineer

Summary

Join Collective, a company redefining how businesses-of-one operate, as a highly skilled IT Support Engineer. You will be a key member of the IT team, supporting 200+ employees globally. Responsibilities include providing remote help desk support, managing IT infrastructure, supporting various applications, troubleshooting networking issues, managing IT projects, developing automations, and managing hardware inventory. This role requires at least two years of relevant experience, proven project management skills, experience with various SaaS applications, and strong communication skills. Collective offers a fully remote work environment, competitive salary and stock options, comprehensive benefits, and a collaborative team culture.

Requirements

• Minimum of 2+ years of relevant experience in IT support roles
• Proven track record of successfully working on IT projects, demonstrating strong planning, execution, and documentation skills
• Experience supporting SaaS applications including Google Workspace, Zoom, Slack, Atlassian, 1Password, and more
• Solid grounding in core enterprise applications, including single sign-on, multi-factor authentication, mobile device management, security, and backup
• Experience developing and executing automations to streamline IT operations, improve efficiency, and enhance overall technology performance
• Excellent communication and interpersonal skills, with the ability to collaborate effectively in a remote environment and provide technical guidance to non-technical business team members
• Excellent verbal and written communication skills are a must
• Experience with Jira Service Desk or similar for ticket tracking

Responsibilities

• Provide day-to-day Help Desk support for Mac and Windows operating systems, including software installation, troubleshooting, and hardware maintenance
• Serve as a technical resource for all internal employees, addressing technology-related needs and issues promptly and effectively, and supporting the onboarding of new employees to IT tools and systems
• Integrate new tools and systems into IT infrastructure
• Manage a suite of IT tools, including identity management with Onelogin, across a broad tech stack. Provide ongoing support to internal stakeholders on maintenance and troubleshooting, identifying root causes and providing technical support when needed
• Investigate and resolve networking issues, including connectivity, routing, VPN, and wireless networks
• Take a role executing IT projects, including system upgrades, software deployments, and infrastructure enhancements
• Identify opportunities for process automation and develop solutions to streamline IT operations. Leverage automation tools to enhance productivity and overall technology performance
• Source and manage hardware inventory in PH. This includes placing orders, shipping laptops to US employees also as getting return laptops back

Benefits

• 100% WFH
• A diverse and collaborative team culture
• Competitive base salary + Stock options
• Employee health, vision, and dental benefits
• Philippine holidays observed + 15 PTO days
• Paid parental leave
• $600 wellness bonus
• PC or Mac Laptop + $400 home office stipend
• Performance Bonus based on performance reviews
• Team events and virtual gatherings