ConnectOS is hiring a
Support Operations Engineer

Summary

The job is for a Service Desk/Support Operations Engineer at ConnectOS, a top-rated employer offering benefits like home-based work setup, medical coverage, paid vacation, competitive salary, financial assistance, and more. The role involves incident resolution, Active Directory administration, user management, network troubleshooting, and more. Candidates should have at least 3 years of experience in an MSP environment, certain certifications, and demonstrate initiative and attention to detail.

Requirements

• At least 3 years of L2 Service Desk/Support Operations Engineering experience preferably in an MSP environment
• Troubleshooting MS Windows Desktop and Server operating systems
• MS Office 365 and Exchange Server troubleshooting and administration
• An in-depth understanding of MS Active Directory and Group Policy
• LAN / WAN troubleshooting
• At least one industry certification such as Microsoft, Citrix, Cisco or similar
• Adherence to company’s service procedures

Responsibilities

• Remote incident resolution and request fulfilment to SLAs
• Active Directory administration
• User creation and termination requests
• Remote configuration of hardware and software
• Create Knowledgebase articles and process documents, where possible
• Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
• Basic network troubleshooting and fault finding
• Work with third parties to Facilitate repair work for onsite desk side equipment

Preferred Qualifications

Previous experience working for a Managed Services Provider is highly regarded

Benefits

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA