IT Help Desk Support Technician

Summary

Join Splash Financial as a first-line technical support specialist, providing crucial IT assistance to internal users. You will troubleshoot hardware and software issues, manage user accounts, and communicate technical information clearly. This role requires strong problem-solving skills, excellent customer service, and the ability to explain complex information simply. Based in the greater Cleveland area, you will need reliable transportation and the ability to lift up to 50 lbs. Regular trips to the Cleveland headquarters are required. Splash offers a remote-first work environment with competitive salaries, flexible PTO, comprehensive insurance, and other unique benefits.

Requirements

• Provide a positive experience for customers by being patient, professional, and empathetic
• Able to explain technical information in simple terms to customers over the phone, via email, online chat, or in person
• Strong initiative for personal growth and development
• Effective time management skills
• Strong written and record keeping skills
• Must have a reliable form of transportation
• Must be local to the greater Cleveland region
• Must be able to lift up to 50 lbs

Responsibilities

• Provide first line technical support to employees by troubleshooting hardware and software issues
• User account management and administration
• Effectively communicate technical information in an easy-to-understand manner
• Ticket logging and tracking
• Writes basic how-to articles for end users. (e.g. How to log in to Outlook)
• Purchase, Ship, and Inventory hardware and software needs for employees
• Perform training and onboarding sessions
• Occasionally may be required to lift equipment such as TVs, Computers, Monitors, Chairs

Preferred Qualifications

• CompTIA A+
• CompTIA Net+
• Microsoft 365 Certified: Fundamentals
• ITIL Foundation

Benefits

• Fully remote work freedom
• Competitive salary packages
• Flexible PTO + 9 company holidays
• Equity: Share in our start-up success
• Comprehensive and affordable insurance benefits
• Paid parental leave for both caregivers
• Essential equipment to get the job done
• 401(k) for your future savings
• Quarterly meet-ups: In person & virtual fun
• Awesome Splash swag to flaunt your team spirit