IT Help Desk Technician

Summary

Join TBF/Jupiter Warranty Management as a Helpdesk Support Technician! We're looking for a dedicated individual to provide technical assistance and support for computer systems, software, hardware, and network issues within an automotive dealership IT environment. The ideal candidate will possess strong problem-solving skills, a customer-service mindset, and experience with automotive dealership IT systems. This role involves troubleshooting, managing service tickets, providing remote support, and collaborating with the IT team. We offer a supportive work environment and benefits including a health care plan and work-from-home options.

Requirements

• Associate’s degree in computer science, Information Technology, (or equivalent work experience of 2-3 years)
• MUST HAVE Experience with automotive dealership IT systems and DMS applications
• Strong understanding of computer systems, mobile devices, MFA solutions, Network fundamentals, VPN applications, Email Security, Office 365, including Exchange, Teams, SharePoint, and Azure
• Excellent problem-solving and communication skills
• Customer-oriented with a friendly, professional demeanor
• Ability to work independently and in a team environment
• Knowledge of network protocols and remote troubleshooting tools

Responsibilities

• Respond to user inquiries, providing technical support and troubleshooting for hardware, software, and network-related issues
• Create, manage, and resolve service tickets in the IT ticketing system
• Provide remote support to users in satellite offices or work-from-home employees using remote access tools
• Perform account management tasks such as creating, modifying, and disabling user accounts in O365 Admin, Azure, and other relevant systems
• Support password resets, multi-factor authentication (MFA), and access requests
• Install, modify, and repair computer hardware and software
• Identify and escalate complex issues to appropriate internal teams
• Document and maintain accurate records of user issues and resolutions
• Provide training and support to users on various software applications and systems
• Assist in the creation of technical documentation, user guides, and FAQs for common support issues
• Collaborate with other IT team members to improve processes and enhance user experience

Benefits

• Health Care Plan (Medical, Dental & Vision) After 90 days
• Work From Home