Help Desk

Summary

Join BlackStone eIT's growing team as a motivated and customer-oriented Help Desk Technician. You will provide exceptional technical support to clients and internal staff, ensuring prompt issue resolution and high customer satisfaction. Responsibilities include troubleshooting hardware and software, installing and configuring equipment, maintaining detailed records, and assisting with workstation setup. You will monitor support tickets, provide user training, and escalate complex issues. Staying current on technology trends is also crucial. The ideal candidate possesses strong troubleshooting and communication skills and a customer-service-oriented attitude.

Requirements

• 1-3 years of experience in a help desk or technical support role
• Familiarity with operating systems (Windows, macOS, Linux) and common software applications
• Strong troubleshooting skills and ability to think critically
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively
• Customer service-oriented attitude and problem-solving skills

Responsibilities

• Serve as the first point of contact for technical support inquiries via phone, email, or chat
• Troubleshoot hardware and software issues for end-users and provide effective solutions
• Install, configure, and update software and hardware components as needed
• Maintain detailed records of user issues and the resolutions provided, ensuring that documentation is up to date
• Assist in the setup and deployment of new workstations, laptops, and other IT equipment
• Monitor and manage support tickets to ensure timely response and resolution
• Provide guidance and training for users on software and system features
• Escalate complex issues to the appropriate technical teams when necessary
• Stay current on technology trends and best practices to enhance support capabilities

Preferred Qualifications

• Associate's degree in Computer Science, Information Technology, or a related field
• Experience with help desk software and ticketing systems

Benefits

• Paid Time Off
• Work From Home
• Performance Bonus
• Training & Development