Remote IT Help Desk Technician

Summary

Join our team as an IT Helpdesk Technician to assist Pioneer Title Agency offices throughout Arizona. This role involves taking calls, troubleshooting computer issues, building and maintaining desktop PCs, and traveling to offices for equipment replacement.

Requirements

• Customer service skills are a must
• Great communication skills
• Highly organized and detail oriented
• Multi-task efficiently and handle multiple responsibilities
• Ability to communicate and gather information on a user level
• Experience in a helpdesk/call environment
• Experience providing desktop support to end users
• Knowledgeable with installations, setup, and updates of Windows Operating Systems (Windows 10/11 specifically), Microsoft Office 365
• Basic networking understanding and troubleshooting skills of concepts such as DNS, DHCP, TCP/IP
• Working knowledge of Windows Active Directory and Remote Desktop Services

Responsibilities

• Take calls and generate and manage tickets from our Service Desk call center
• Remote and local troubleshooting of computer, computer hardware, software, and network issues
• Building, repairing and maintaining desktop PCs
• Traveling to offices within Arizona as needed to replace equipment