IT Infrastructure Engineer

Summary

Join Gusto's IT Infrastructure Engineering team as an AI specialist, contributing to the development and implementation of AI solutions across the organization. You will collaborate with internal teams to identify pain points and design AI-driven solutions, develop custom AI tools, integrate AI into existing systems, and lead training sessions to empower teams in adopting AI solutions. You will also contribute to AI strategy and roadmap planning, ensuring alignment with organizational goals. In addition to AI responsibilities, you will manage and maintain IT infrastructure, ensuring system security, performance monitoring, and data backup/recovery. You will also support IT operations through ticket management, account setup, documentation, and on-call duties.

Requirements

• 6+ years of IT Infrastructure experience, primarily using Python and containerizing solutions with Docker and Kubernetes in AWS and Azure environments
• 2+ years of hands-on experience building AI-centric products (machine learning, generative AI, deep learning, statistical modeling) using tools like TensorFlow, PyTorch, Cursor, Gemini, and Glean
• Strong understanding of network protocols (TCP/IP, routing, firewalls)
• Proficient in virtualization technologies including VMware, Horizon, and hyperconverged infrastructure
• Familiar with configuration management tools such as Ansible, Puppet, and Chef
• Solid grasp of backup/recovery strategies, disaster recovery planning, and security best practices
• Excellent problem-solving and troubleshooting skills
• Passionate about automation and optimizing workflows for efficiency
• Tech enthusiast always eager to explore new tools, apps, and technologies
• Strong communicator with outstanding people and collaboration skills

Responsibilities

• Collaborate with internal teams to understand workflows, identify pain points, and design AI-driven solutions that enhance productivity
• Develop, deploy, and continuously improve custom AI tools tailored to internal needs, incorporating user feedback for iterative enhancements
• Partner cross-functionally with Engineers, Designers, and other AI team members to integrate AI into existing systems and processes
• Lead training sessions and workshops to empower teams in effectively adopting AI solutions
• Contribute to AI strategy and roadmap planning, ensuring alignment with organizational goals and maximum impact
• Stay current on AI trends and emerging technologies to incorporate innovative solutions into internal tools
• Manage and maintain IT infrastructure, including installation, configuration, and troubleshooting of hardware, software, and networks
• Ensure system security, performance monitoring, and data backup/recovery to maintain efficient and secure operations
• Support IT operations through ticket management, account setup, documentation, and participation in rotational on-call duties
• Work with technologies like VMWare, Microsoft, Veeam, Nutanix, and SRW to support infrastructure and OKR-related projects

Benefits

• Our cash compensation amount for this role is targeted at $113,000-126,000 in Denver & most remote locations, and $136,000-153,000 for San Francisco & New York
• Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above
• Gusto has physical office spaces in Denver, San Francisco, and New York City
• Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)
• The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale
• Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas
• When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required