IT Intern

Summary

Join Ada, an AI customer service company, as an IT Intern and make an instrumental impact on our growing organization. You will play a key role in maintaining and improving our IT infrastructure, serving as the first point of contact for People Operations requests. This 3-month contract position offers the opportunity to build, maintain, and improve our IT architecture. You will handle IT equipment deployment, manage user onboarding/offboarding, maintain IT inventory, and provide ongoing support. The role involves collaborating with various teams, creating technical documentation, and assisting with training. This is a fantastic opportunity to gain valuable experience in a dynamic and innovative environment.

Requirements

• 1-2 years of experience in an IT or help desk role, ideally with MacOS support
• Passionate about technology, especially AI, with a keen interest in learning and staying updated on new trends
• Knowledge of computers and networking, with a preference for MacOS
• Experience with first level IT requests such as configuring laptops, supporting MacOS endpoints, system settings, software deployment, and troubleshooting
• Enjoys working cross-functionally and collaborating with colleagues across different teams
• A strong desire to teach others and share knowledge
• Ability to lift at least 50 lbs
• Willing and able to commute to the office 2-3 times per week, as required

Responsibilities

• Take on the role of first responder for IT-related issues within the organization
• Handle the deployment of all new IT equipment and services within Ada's Toronto Hub office
• Manage the onboarding and offboarding processes for all users, which includes the setup, deployment, and retrieval of equipment
• Ensure that an accurate and current inventory of all IT equipment is maintained
• Maintain and service audio-visual and other technical equipment as needed
• Create technical documentation for new technologies and update existing technical documentation
• Deliver ongoing operational IT support for the Ada team by responding to various IT requests
• Assist and train users in the setup and use of new IT software and systems
• Be available to participate in occasional after-hours work to complete projects or perform system maintenance

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology