Manager, Internal Communications & Change Management

Summary

Join COBS Bread as their Manager, Internal Communications & Change Management! This hybrid remote role in Vancouver, BC, offers a competitive salary ($90,000-$100,000) and excellent benefits. You will lead internal communications, develop and implement change management strategies, and support digital migration efforts. Responsibilities include creating engaging content, overseeing communications for senior leadership, and collaborating with stakeholders on change initiatives. The ideal candidate possesses a degree in Communications or a related field, 5+ years of experience in internal communications and/or change management, and strong Microsoft 365 skills. This position provides a unique opportunity to contribute to a growing company with a positive work environment and numerous perks.

Requirements

• Degree in Communications, Business, or related fields
• 5+ years experience in internal communications and/or change management
• Strong working knowledge of Microsoft 365 tools (e.g., Teams, OneDrive, Outlook)
• Exceptional writing, storytelling, and stakeholder engagement abilities with high emotional intelligence
• High attention to detail and strong organizational skills

Responsibilities

• Create and distribute engaging content for internal newsletters, internal social media platforms
• Oversee internal communications for Senior Leadership Team through producing articles, videos, scripting, presentation decks, etc
• Develop and implement comprehensive change management strategies aligned with business goals
• Lead change initiatives across departments, focusing on digital transformation and operational scalability
• Partner with stakeholders to build and execute change plans using proven methodologies
• Collaborate with IT department and other department leads on rollout timelines, training, documentation, and user readiness
• Monitor feedback and usage to adapt messaging and enhance the employee experience during migration
• Design and implement standardized procedures and policies to support growth and operational efficiency
• Facilitate documentation and communication of new processes across teams
• Serve as a liaison between between leadership, departments, and project teams to ensure alignment and buy-in
• Develop and execute communication plans to articulate the vision and benefits of change
• Conduct workshops, training sessions, and feedback forums to support employee engagement
• Track KPIs and ROI of change initiatives and digital projects
• Conduct impact assessments and report progress and insights to senior leadership
• Other duties and projects as assigned

Preferred Qualifications

• Communications and/or change management experience preferably within the retail or food service industry
• Experience in franchise environment considered an asset

Benefits

• Flexible work arrangements with a combination of working in the Vancouver Support Office and remotely
• Competitive salary, bonus, and vacation plan
• A great Extended Health & Dental Benefit and Group RRSP Matching, and Flexible Spending Account
• Paid sick, mental health, and personal leave days
• Paid day for community service or volunteer time
• An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
• High level of autonomy and responsibility
• Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!