IT Manager

Summary

Join TRAILS, a leading school-based mental health organization, as their IT Manager! This pivotal role involves overseeing daily technology operations, leading a team of specialists, and executing strategic technology initiatives. You will manage application support, ensuring smooth transitions and minimizing user disruptions. A key responsibility is fostering a security-first mindset and collaborating on the IT Security Strategic Plan. The ideal candidate possesses strong technical skills, leadership experience, and a commitment to equity and inclusion. This position offers a competitive salary and a comprehensive benefits package.

Requirements

• 4+ years of people management experience in a technical role
• 4+ years of enterprise application management and technical operations and project management experience
• Demonstrated prior experience creating, implementing, and evaluating IT policies, processes, and best practices from scratch
• Demonstrated technical operations experience in a rapidly growing environment
• Prior experience implementing strategic priorities
• Broad and deep technical proficiency and knowledge in both hardware and software
• Demonstrated proficiency with Salesforce, Google Workspace, Microsoft Office 365, Windows and OSX operating systems
• Demonstrated experience with enterprise application administration, including configuring software to meet business process needs
• Exceptional organization, prioritization, and task management skills, especially in a dynamic and growing work environment with competing demands
• Demonstrated commitment to diversity, equity, inclusion, and belonging
• Willingness to travel within the US for 1-2 multi-day team meetings per year
• Bachelor’s or Associate’s degree in an Information Technology-related field

Responsibilities

• Manage the day to day operations of the Technology Operations team
• Directly supervise and support a small team of Technology Operations Specialists
• Create and implement Standard Operating Procedures for the Technology Operations team to establish and maintain service standards and ensure all standards are met
• Serve as an escalation point for complex and/or escalated technical issues
• Manage and maintain relationships with third-party managed service providers
• Ensure Technology Operations resources are available and trained to support the organization’s strategic initiatives effectively
• Collaborate across the organization and with department leaders to identify and address the technology needs of all TRAILS departments
• Optimize application configurations to align with and adapt to evolving business requirements and strategic priorities
• Co-lead the execution of the future TRAILS IT Security Strategic Plan in collaboration with the IT Director and other key players
• Ensure the Technical Operations team is equipped to support the organization’s core software, including Salesforce CRM, a future LMS, and other tools
• Collaborate with other teams to understand business processes and ensure software configurations align with department and organizational needs
• Develop and implement a hardware lifecycle management plan and oversee equipment replacement processes
• Maintain strong relationships with various application technology vendors
• Coordinate application upgrades and testing to ensure smooth transitions and minimize user disruptions
• Support Tech Operations Specialists in application integrations to enhance system efficiency and interoperability
• Follow internal and broader technology best practices to communicate changes and minimize end user disruptions
• Collaborate across the organization to create and continually foster a security-first mindset among all TRAILS employees
• Conduct annual reviews of application permissions to ensure appropriate access controls are in place and maintained
• Continually ensure best practices are followed for application security to safeguard organizational data
• Assist with annual security audits and remediation of findings
• Attend team and all-staff meetings and participate in workgroups and other relevant TRAILS meetings
• Provide general back-up support to the IT Director and other members of the Operations teams as circumstances dictate

Preferred Qualifications

Applicable experience and competencies may be considered in lieu of formal education

Benefits

• Medical, dental, and vision
• 403B with a safe harbor match
• Short and long term disability
• Generous holiday and paid time off package