Remote IT Network Specialist

Summary

The IT Infrastructure team is seeking a Network Administrator to monitor and provide initial support on a network connectivity framework that utilizes Palo Alto Prisma. The role requires active monitoring, incident response, troubleshooting, coordination with partners, and ensuring accurate reporting and documentation.

Requirements

• Strong knowledge of AWS cloud networking technologies
• Strong knowledge of Palo Alto technologies
• Strong verbal, written skills
• At least three years experience in the Networking domain
• At least two years in a role that provides first or second-line technical support or incident co-ordination
• Strong troubleshooting skills of LAN, Firewall and cloud networking
• Understanding of Infrastructure as a Code and agile methodologies

Responsibilities

• Provide initial response to incidents raised by business teams who are actively supporting customers
• Engage in active monitoring of all connectivity infrastructure components, including key areas Palo Alto Prisma, and Equinix virtual machines across multiple data centers
• Coordinate active handling of incidents raised, by ensuring a technical bridge is established and bringing any additional specialists and partner technical support into the troubleshooting arena
• Contact partner technical support as needed, raising and escalating tickets as needed in those support systems
• Conduct network technical troubleshooting and executing workarounds or fixes in areas specified for administration in this role. Such areas include: Palo Alto Prisma, Equinix Virtual network infrastructure and Palo Alto Panorama and Firewalls
• Transfer ownership of incident co-ordination back to business teams where the cause is determined to be elsewhere and not part of the connectivity framework. Ensure seamless transition of the incident handling
• Ensure managed services partner staff are fully onboarded to support and execute tasks as part of this team
• Ensure all tickets are properly managed and closed
• Ensure all reporting of SLA’s, SLO’s are accurate
• Ensure any fixes are properly managed through the implementation
• Ensure any documentation is updated, and post-incident reports are prepared
• Be an active participant in the team, ensuring complete communication of all events to colleagues

Preferred Qualifications

• Cloud networking certification is an asset
• Palo Alto certification is an asset
• Self-motivated and autonomous