Support Engineer

Summary

Join Apriorit, a software engineering company, as a talented Support Engineer (DevOps) and contribute to innovative projects with a leading fintech client. You will act as a point of contact for Tier 1 engineers, providing guidance and troubleshooting Linux, Kubernetes, AWS, and other systems. Responsibilities include managing hybrid infrastructure, automating tasks, maintaining system configurations, and participating in Agile ceremonies. This role requires at least 3 years of Linux administration experience in an enterprise environment, Windows Active Directory knowledge, scripting skills, and upper-intermediate English. Apriorit offers remote work, paid time off, equipment, attractive salary, career advancement, professional development, and more.

Requirements

• At least 3 years of experience in Linux administration within an enterprise environment (preferably RHEL/CentOS based), with a focus on monitoring and troubleshooting
• Windows Active Directory services administration
• Understanding of main principles of fault-tolerant network solutions
• Python/Bash/Powershell scripting
• Kubernetes knowledge
• English level – upper-intermediate+, conversations with client
• Reliable home internet connection
• Drug test and criminal background check

Responsibilities

• Act as a point of contact for Tier 1 engineers in the following capacities
• Providing guidance and supervision for technical choices and problem-solving efforts
• Advanced troubleshooting of issues related to Linux, Kubernetes, AWS, file systems, and virtualization
• Developing technical runbooks for common issues/tasks
• Manage and oversee a hybrid data center and cloud infrastructure designed for high availability, including: An infrastructure comprising server hardware, Linux and Windows OS, Kubernetes, AWS services, file services, backup solutions, and virtualization
• Ensuring proper monitoring, logging, capacity planning, and reporting for systems and services
• Automating system setups and regular maintenance and management tasks using tools like Ansible and Terraform
• Maintaining system configurations to uphold their integrity as per defined standards
• Participate in Daily Scrum, Sprint Review, and Sprint Retrospective sessions
• Handle the team’s ticket queue by prioritizing and promptly addressing a wide array of requests and trouble tickets in a 24/5 environment, escalating when necessary to Engineering and Development teams
• Apply effective project management practices for requirement definition, implementation, and documentation
• Assist in transitioning from Windows to Linux infrastructure
• Create and update comprehensive documentation
• Contribute to infrastructure-related projects

Preferred Qualifications

Ansible knowledge

Benefits

• Onboarding: Made for quick and effective adaptation to the company
• Remote work (from Monday to Friday)
• Full-time working day from 8am to 5pm
• 20 working days of paid annual leave
• Paid sick leaves
• We provide the necessary equipment - a laptop, monitor, additional accessories
• Attractive salary adapted to your experience
• Career advancement and professional growth
• ��qual opportunity policies/ fair working practices
• Personalized learning approach (mentoring, internal courses, knowledge sharing)
• Opportunity to develop your competencies - an experienced team, regular 1: 1 with a manager as well as development plan tailored to your needs
• High-profile customers
• Free corporate English lessons