BEUMER Group is hiring a
IT Office Administrator

Summary

Join BEUMER Group as a Network Administrator to monitor company networks, provide IT support, and resolve technical issues. The ideal candidate has experience in client support, knowledge of Microsoft Windows Operating Systems, and excellent customer service skills.

Requirements

• Two years' experience in the administration of client support
• Knowledge of IT activities, including Microsoft Windows Operating Systems, networking etc
• Knowledge of Microsoft Exchange, Windows Server, Active Directory, DNS, DHCP, Group Policies and basic knowledge of network infrastructure
• Basic knowledge of Virtual Technology
• Exceptional customer service orientation
• Excellence in handling multiple tasks and work well under pressure; sense of both urgency and thoroughness
• Strong interpersonal skill and the ability to work effectively with different level of system users
• Professional, positive, and energetic attitude
• Team work spirit; fully recognized the corporate culture
• Fluent English in both oral and written is plus

Responsibilities

• Monitor the company network, including networking configuration, upgrades, replacement and troubleshooting
• Servers (Windows) configuration and maintenance, including Cluster, Hyper-V, Activity Directory, File server, DHCP etc
• Provide 1st level support for local end users, including but not limited to client support, telephone, OS and software/application, Citrix, hardware troubleshooting like printers/scanners, cabling etc
• Respond to and resolve technical support requests from employee via e-mail and phone
• Provide training to end users on company computer policies/procedures and software usage
• Monitoring Incident Queue in global IT service Desk, proceed or forward to global corresponding 2nd level team
• Provide remote support for end users in other group companies in Region Asia when IT incidents occur
• Support HQ IT department on Software Packaging and deploy on Enterprise Manager if necessary
• Finish other tasks relevant to this position or arranged by IT manager; cooperate closely with all departments to achieve the company target