IT Operations Engineer

Summary

Join LTK's IT team as an IT Operations Engineer and contribute to building and scaling the IT department to support the company's rapid growth. You will administer IT systems, manage endpoints, and provide end-user support for a global workforce. This role involves managing various SaaS services and devices, handling employee lifecycle tasks, and contributing to IT process improvement. You will also proactively monitor systems, maintain inventory, and research emerging technologies. The position requires 5+ years of experience in IT systems administration and end-user support, along with expertise in Apple macOS and Microsoft Windows, and SaaS administration. LTK offers a competitive compensation and benefits package, including a remote-first environment and various perks.

Requirements

• 5+ years of experience in IT systems administration and providing end-user support
• Strong background and experience with Apple macOS and Microsoft Windows
• SaaS Support & Administration (Google Workspace, Slack, Zoom, Okta, Atlassian, etc.)
• Experience working in SaaS-first companies
• Excellent verbal and written communication skills
• Experience with Asset Management solutions such as Asset Panda, Freshservice, etc
• This role requires local travel within the Dallas metroplex to shipping centers, tech support centers, and other venues (mileage reimbursement provided)
• Possession of an automation mindset - repeatable tasks should be automated
• Demonstrated ability to act with urgency to accomplish business needs
• Ability to interact professionally with a diverse group of employees, including engineers, managers, leaders, etc

Responsibilities

• Provide remote (USA, Europe, Asia) and in-person technical support in Dallas to LTK users (software, hardware, etc.)
• Provide equipment logistics support (configuring and deploying equipment, handling returns, break/fix support, etc.)
• Handle employee and contractor lifecycle management tasks (onboarding, offboarding, moves/adds/changes, etc.) in coordination with the People (HR) team
• Assist in and contribute to the creation of IT processes, procedures, and documentation
• Assist in the administration of systems such as Google Workspace, Slack, Zoom, Jamf, Jira, Confluence, and Dropbox
• Work with IT & Security to provide audit and reporting support
• Work within ITIL and ITSM established best practices
• Own assigned internal projects that will optimize the IT infrastructure and associated workflows
• Proactively monitor enterprise systems to ensure they are protected and functioning properly, including the response to threats, vulnerabilities, or issues identified by endpoint protection and monitoring systems
• Maintain equipment and software inventory within respective asset management systems and in line with established LTK policies and procedures
• Research and evaluate emerging technologies that can positively impact IT services provided to staff when appropriate and as assigned
• Handle day-to-day IT Operations-related tasks

Preferred Qualifications

• Support experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
• Experience in providing support to international users in differing time zones
• Background and experience in administering Mobile Device Management systems such as Jamf, Kandji and Microsoft Intune
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback

Benefits

• A remote-first, productivity-first environment
• Competitive compensation and benefits package to meet the needs of you and your family
• 401(k) with LTK company matching
• Medical Insurance, Vision Insurance, Dental Insurance
• Paid Maternity Leave and Paid Paternity Leave
• Summer Fridays and Flexible PTO