IT Operations Engineer

Summary

Join Shakepay, a company revolutionizing financial services in Canada, and become an IT Operations Engineer on the Security team. You will play a crucial role in ensuring the security and smooth operation of Shakepay's SaaS applications. Responsibilities include deploying and managing enterprise applications, implementing an IT HelpDesk, integrating third-party SaaS applications, documenting and automating workflows, managing user devices, and deploying access control measures. This position requires experience with cloud-native companies, efficient process building, ticketing systems, scripting, and strong communication skills. Shakepay offers competitive benefits, including stock options, yearly salary assessments, health and dental coverage, remote work options, a professional development budget, generous vacation time with a bonus, parental leave top-up, and team-building activities.

Requirements

• Experience with cloud-native companies and tech stacks
• Experience building efficient processes that help scale IT support, onboarding, offboarding, and other access requests
• Experience working with ticketing systems (e.g. Jira, Linear, etc)
• Experience creating scripts to run processes and flows
• Strong experiencing on documenting processes
• Have great communication skills for friendly end user support
• Fluency in English

Responsibilities

• Empower a culture of safety, security, and compliance in all aspects of IT Operations activities
• Deploy and manage enterprise applications across (e.g., Okta, Jamf, Google Workspace, ClickUp, Slack, Lever, GitHub, etc) on a day-to-day basis
• Implement an IT HelpDesk capability and empower Shakers to file help tickets (e.g., account lockouts, password resets, software troubleshooting, etc)
• Integrate 3rd party SaaS applications and provision access to these applications via SAML/SSO configurations and integrations
• Document and automate workflows and IT processes, such as employee onboarding and offboarding and access requests
• Assisting with the onboarding of new employees and offboarding for terminated ones
• Maintain inventories, provision, and image company-managed user devices (e.g., laptops, etc)
• Deploy company-wide access control measures to minimize data exposure risks (e.g., VPNs, secured WAPs at physical offices, etc)
• Manage the Zero Trust framework including gating application behind Cloudflare and building access policies

Preferred Qualifications

• Experience with AWS security services and tooling
• Experience with Javascript ( Node.js , React Native) and Python
• Knowledge of the technology behind bitcoin

Benefits

• Every employee has stock options as part of their total compensation
• Yearly salary assessments
• Access to health and dental coverage, including health and wellness spending accounts
• Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto
• A $2,000 annual budget for courses, certifications, and training to support your career growth
• 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus
• Enjoy a parental leave top up to 100% of your salary for 18 weeks
• Quarterly team-specific or company-wide offsite to connect with each other