Cloud Operations Engineer

Summary

Join iTMethods, a market-leading Enterprise DevOps company, as a Cloud Operations Engineer. Reporting to the Director of Platform Operations, you will play a critical role in ensuring the uptime and security of our enterprise clients' systems. This position requires expertise in automation, problem-solving, and implementing resilient solutions. You will be responsible for tasks such as architecting monitoring solutions, proactively identifying and mitigating issues, and optimizing resource utilization. The ideal candidate possesses a Bachelor's degree in a relevant field, AWS and Terraform certifications, and experience with Ansible, Git, and Jenkins. iTMethods offers a flexible work environment, competitive compensation and benefits, learning and development opportunities, and career progression within a collaborative and respectful culture.

Requirements

• You have a Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, and certified in AWS and Terraform, experience with Ansible and have worked on DevOps tools Git and Jenkins
• Exceptional communication and problem solving skills
• Have worked with collaboration tools like Jira, Confluence and Jira ServiceDesk
• You’re driven, collaborative and motivated. You thrive on developing solutions to open-ended business problems
• Ability to write code
• Passion for automation and efficiency
• Ability to work autonomously and as part of a team

Responsibilities

• Address root causes and identify solutions. You will focus on problem-solving, automation, and ensuring a sustained focus on engineering
• Architect and implement monitoring alarms and logging solutions
• Identify issues proactively, and mitigate them to improve the customer experience
• Audit, test, and review solutions to ensure we deliver a resilient, monitored, highly secure, and complete solution
• Demand forecasting and capacity planning. You will create and maintain good visibility of the demand for AWS resources, planning, and usage. You will plan and execute efficient use of resources
• Optimize through automation. You will eliminate manual, repetitive, tactical solutions with no enduring value. You will implement automation for a more sustained and scalable solution, services, and processes, contributing to the continuous improvement of all operations to efficiently manage and maintain deployments
• Plan and deploy upgrade, configuration changes and security patches
• Drive continuous improvement. You will research and implement best practices in DevOps. You will explore and evaluate new and emerging software tools and technologies
• Be on call on a rotation basis
• Take ownership of not only your deliverables but the platform and drive resiliency on the platform as per an SRE mindset
• Assist in the configuration and support of customer environments
• Code deployments, optimization, and various tools
• Troubleshoot and resolve escalated software and infrastructure-related issues and challenges, acting as a customer-facing escalation point
• Review new tools and software prior to implementation

Benefits

• Flexible work environment
• Competitive compensation and benefits package
• Learning and Development
• Career Progression
• Culture – One team environment founded on respect and collaboration where we do not take shortcuts and are customer obsessed