Agile Defense is hiring a
IT Operations Manager, Remote - United States

Summary

The job is for an IT Manager at Agile Defense in Reston, VA. The role involves leading the digital evolution of the organization's IT infrastructure and services, focusing on strategic planning and innovation to modernize IT systems, enhance operational efficiency, and align with business objectives.

Requirements

• 10 Years of Experience, 3 years of experience as an IT Manager
• Bachelors in IT, Computer Science, System Engineering or IT related degree

Responsibilities

• Develop and implement a comprehensive digital transformation strategy to modernize IT systems, processes, and infrastructure in alignment with business objectives
• Lead the evaluation, selection, and implementation of enterprise-wide IT platforms and solutions to streamline operations, enhance productivity, and improve customer experiences
• Collaborate with key stakeholders across departments to identify opportunities for leveraging IT to optimize business processes, improve decision-making, and gain competitive advantage
• Develop and nurture strategic partnerships with technology vendors, consultants, and industry experts to stay abreast of industry trends, assess new technologies, and drive IT innovation
• Drive initiatives to enhance data governance, quality, and analytics capabilities, enabling data-driven decision-making and insights generation across the organization
• Support efforts to ensure compliance with regulatory requirements, industry standards, and data privacy laws, implementing robust controls and procedures to safeguard sensitive information
• Collaborate with executive leadership to develop and communicate the IT vision, goals, and roadmap to stakeholders, ensuring alignment with overall business strategy and objectives
• Serve as primary technical manager contact for helpdesk and IT support technicians on various enterprise IT issues – hardware, cloud, security, software, and network troubleshooting
• Manage a team managing the installation and maintenance of hardware, cloud services, including all installations, configurations, upgrades, license management, and user onboarding and offboarding
• Manage, improve, and maintain networks and network equipment for the company's locations
• Oversee procurement, installation, and maintenance of desktops, laptops, and other hardware used in the company offices and remote locations
• Create and execute best-in-class cybersecurity and disaster recovery processes and plans
• Promptly manage IT incidents in accordance with company policy
• Actively participate in budget planning for the IT organization
• Collaborate with the team to identify, address, and train on IT needs and requirements, including maintaining ongoing employee cybersecurity training programs
• Control and monitor data, network access, and backup systems
• Complete client-mandated IT audits and assessments and ensure compliance with client IT requirements