Unity is hiring a
IT Operations Specialist

Summary

Join our remote helpdesk team as a skilled IT Support Analyst and support all Unity's employees. As the first point of contact, you'll diagnose and resolve software and hardware problems, provide technical assistance, work with the IT team on new technology solutions and system maintenance, and identify areas for improvement.

Requirements

• Excellent customer service skills
• An IT-related degree or relevant professional experience
• Experience with both macOS and Windows computers
• Outstanding communication skills, both oral and written, in English
• Good at adapting to change, delays, and unexpected events

Responsibilities

• Receive and respond to customer inquiries via our ticketing system with timely, accurate, and courteous replies
• Prioritize, troubleshoot, and solve requests, or when unable to assist, reassign to the relevant team
• Identify opportunities for automation
• Provide technical support to users by researching and answering questions
• Improve the IT Knowledge Base by writing and maintaining documentation

Preferred Qualifications

• Good knowledge of networking and experience with network troubleshooting
• SaaS administration experience
• Linux experience

Benefits

• Relocation support is not available for this position
• International relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position