Japan Tour Operations Specialist

Summary

Join Ventura TRAVEL, a group of specialized travel brands, as our new Tour Operations Specialist for Japan! You will ensure exceptional service to travelers by booking and managing trip services (tour guides, hotels, transfers), and maintaining relationships with partners. This fully remote position requires at least two years of operations experience, fluency in English and advanced Japanese, and prior experience working in Japan or with Japanese service providers. You will be based remotely but expected in Japan at least once a year. We offer a friendly international environment, quarterly social events, opportunities for growth, and potential for profit sharing.

Requirements

• You have at least 2+ years of experience in operations
• Organized and a great problem-solver, especially during high season and emergencies
• You are tech-savvy, comfortable with, and curious about new technologies
• Prior experience working in Japan and/or with Japanese service providers
• You are fun to be around—your colleagues will enjoy working with you!
• Fluent in English and advanced business proficiency in Japanese

Responsibilities

• Block and manage reservations for all the services required for the trips under your responsibility
• Check all corresponding invoices and send them for payment to our Finance team
• Be the main contact person for service providers and tour guide for the trips assigned to you
• Negotiate with service providers by ensuring the highest quality standards and competitive provider costs for our growing portfolio of trips in Japan and region
• Make decisions in favor of cost-efficiency without compromising on quality
• Find quick and cost-efficient solutions to operational emergencies and support tour guides on the ground

Preferred Qualifications

• Prior operational experience in Japan and region
• Prior operational experience in the tourism industry
• Proficiency in German or French

Benefits

• Freedom to be creative in achieving results
• International & friendly working environment
• Quarterly Social Days and Team Events
• Work out of other offices in the Ventura network around the world
• Opportunity to constantly learn and grow
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
• Yearly 2-week-offsite , if we achieve our goals
• Participation in the overall company's profits