IT Process Expert

Summary

Join Trafilea, a dynamic Tech E-commerce Group, as an IT Process Expert in our Projects, Process, and Audit Excellent Center. You will understand and improve IT processes, collaborating with IT teams to implement efficient changes supported by quantifiable metrics. As a point of reference for business processes, you will ensure smooth cross-functional collaboration. This remote-first role offers opportunities for professional growth and development within a global, diverse team. Trafilea is committed to creating a positive and inclusive work environment. We offer a great benefits package including remote work and paid holidays.

Requirements

• Possess excellent written and verbal communication skills
• Possess excellent negotiation skills
• Have +3 years of experience leading process cycle improvements in engineering teams working in multiple projects simultaneously in different time zones
• Have a proven track record of successfully orchestrating end-to-end software development lifecycles, spanning requirements gathering, design, coding, testing, deployment, and release management
• Have extensive familiarity with version control systems (e.g., Git), continuous integration (CI), and continuous delivery (CD) practices
• Have strong experience analyzing and improving cross-functional business processes
• Be proactive in taking ownership of projects and issues
• Have the capability to manage several projects, areas, and stakeholders
• Have experience creating process flows and documentation
• Have experience defining KPIs and Dashboards
• Be capable of fast-paced execution and delivery
• Have knowledge of ITIL

Responsibilities

• Understand all the IT processes of the company
• Work with the IT teams to define and implement opportunities for improvement to execute tasks most efficiently
• Support changes with quantifiable metrics that show improvement and progress
• Become the point of reference for the business processes and methodologies
• Collaborate with the process analysts & leadership team to make sure that cross-functional collaboration is achieved and touchpoints are done smoothly

Preferred Qualifications

• Have experience in an eCommerce environment
• Have knowledge of Agile methodologies, Six Sigma, Lean, BPM, Project Management, Design thinking, and Digital transformation
• Have knowledge/experience with COBIT
• Have knowledge/experience with ITSM systems

Benefits

• Remote work
• 15 working days of paid holidays
• Learning subsidy