Remote IT Senior Support Analyst

Summary

Join Thirdera's Spain team as a highly skilled Senior IT Support Analyst and contribute to the overall success of the organization's IT operations.

Requirements

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
• ITIL Foundation V3 or V4 *It is a Big Plus
• Microsoft Azure *Desired
• ServiceNow Certified System Administrator *Desired
• 3 - 5 years working as IT Support Lead, Service Manager or IT systems administrator
• Proficiency in a variety of operating systems, hardware, software applications, cloud computing, Office 365, Intune, Okta, and network protocols
• Knowledge and experience in leading projects following PMP and SCRUM
• In-depth knowledge of IT service management frameworks such as ITIL and ITOM
• Experience in IT support, with a strong focus on troubleshooting and problem-solving
• Excellent communication skills, both written and verbal in English

Responsibilities

• Use your knowledge and experience to effectively diagnose and resolve complex technical issues, optimizing support processes, and mentoring junior team members
• Provide mentoring, guidance, and support to the more junior members of your team; sometimes acting as project team lead