IT Services Manager

Summary

Join Marigold Health as their IT Services Manager and empower our remote workforce to be productive and compliant. As we rapidly expand, you will streamline equipment procurement, new employee account setups, and ensure security compliance. You will provide tech support to a diverse team, including peer coaches. Ideal candidates possess healthcare experience and proficiency in Microsoft Intune/Endpoint and Azure AD. This role offers the opportunity to utilize your IT skills to support an overlooked population and contribute to a first-of-its-kind treatment model. Marigold Health offers a competitive salary and benefits package.

Requirements

• 3+ Years supporting employees running Windows, Mac, Android and iOS devices
• Experience with procurement and provisioning of accounts and devices
• Asset Management and Inventory Experience
• Experience with Microsoft 365 product stack (Office, Teams, Sharepoint, Endpoint, Azure AD, etc)
• Experience with Google Workspace
• Experience with JAMF Now/Pro, Intune
• Experience with NinjaOne
• Familiarity with HIPAA Compliance

Responsibilities

• Understand Marigold’s internal IT infrastructure, needs and compliance requirements
• Work with vendors to optimize the procurement process for IT equipment
• Automate user account creation and equipment setups in tandem with a rapidly growing workforce
• Review and optimize current IT compliance policies for Windows, Mac, Android and iOS devices
• Maintain Marigold’s email, domain and VPN infrastructure
• Establish a technical onboarding workflow for new employees to understand the tools and technologies used within the company
• Resolve technical issues employees may face with equipment and company accounts
• Work with our compliance team to generate responses to compliance questionnaires from our customers

Preferred Qualifications

• Experience Setting up SAML/OAuth SSO tools
• Certifications – Comp TIA, Microsoft 365 Certified, etc
• Experience with Phone Trees, Virtual Phones, etc
• Coding skills – Python,Javascript or Powershell

Benefits

• 20 days PTO accrued throughout the year
• 9 company holidays
• 2 floating holidays
• 9 sick days
• Up to $1,000 annual reimbursement for wellness expenses (for things that fall outside of your health coverage). This is utilized at $250 per quarter after you have been with the team for 60 days
• A 401(k)
• Access to healthcare and dependent care FSA
• 12 weeks of paid parental leave; with the option to extend
• 100% of your health insurance premium covered by Marigold (medical, dental & vision) and 65% of the premium covered for any dependents
• 10 days of fully paid bereavement leave
• $115,000 - $130,000 a year