Manager, Software Engineering Management - Fullstack

Summary

Join ServiceNow's Digital Technology team as a leader in building high-impact cloud software. Lead the design, development, and delivery of scalable, high-quality software solutions. Collaborate with cross-functional teams to deliver cohesive solutions and approach complex challenges with a problem-solving mindset. Foster a positive team culture and oversee team operations, including resource planning, hiring, and development. This role requires significant experience in application development, system architecture, and leading engineering teams. The ideal candidate will possess expertise in AI integration and strong communication skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• At least 10 - 12 years of experience in application development, system architecture, and production support for enterprise-level solutions
• A minimum of 2 - 3 years leading diverse, distributed engineering teams across geographies
• Proficiency in one or more programming languages such as Java, C++, Ruby, Shell, or JavaScript
• Experience working with front-end frameworks like AngularJS, ReactJS, or Bootstrap
• Familiarity with open-source tools and agile development methodologies
• A strong understanding of software development best practices, including architecture, design patterns, and development processes
• The ability to connect technical deliverables to business outcomes, collaborating with product owners to ensure value realization
• Excellent communication and collaboration skills to manage cross-functional discussions and dependencies effectively

Responsibilities

• Build high-impact cloud software for businesses using a market-leading development platform
• Lead the design, development, and delivery of scalable, high-quality software solutions that align with organizational goals and stakeholder needs
• Collaborate with product management, design, support, and engineering teams to deliver cohesive and thoughtful solutions
• Approach complex and ambiguous challenges with a problem-solving mindset
• Foster a positive, inclusive team culture that encourages individuals to do their best work and deliver outstanding customer experiences
• Oversee team operations including resource planning, hiring, mentoring, and development, while building and maintaining a high-performing engineering team

Preferred Qualifications

• Experience in domains such as Partner Relationship Management (PRM) or Customer Relationship Management (CRM) is a plus
• A proactive attitude and sense of ownership to succeed in a fast-paced environment
• Strong presentation and influencing skills with the ability to listen actively and communicate clearly
• Proven ability to build relationships and foster trust across all levels of an organization

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs