Remote IT Specialist

Summary

Join our amazing IT Support team in Portugal as an experienced IT Technician to support all internal users on a global scale, with responsibilities including management of local endpoints, troubleshooting, and more.

Requirements

• Bachelor's in information systems, computer science, or similar
• Strong attention to detail
• Minimum 7 years experience working in IT Support field
• Strong analytical and outstanding troubleshooting/problem-solving skills
• Excellent verbal and written communication skills in English
• Meaningful experience with Microsoft Systems (Entra, Intune, 365, Exchange, Teams, Jamf
• Great interpersonal skills and taste for teamwork
• Good analytical ability, organization, planning and time management
• Knowledge of end-user service principles and best practices
• Proficiency in English, both written and verbal, clearly and accurately

Responsibilities

• Management of local endpoints in Entra, MDM and EDR solutions
• Follow up on outstanding IT related requests and ensure resolution within established SLA in the ticket platform
• Manage and monitor internal assets to ensure accurate inventory records
• Onboarding and Offboarding procedures
• Support to several remote access platforms
• Support for Windows and MacOS Operative Systems
• Suggest ideas for process and quality improvement
• Working with an amazing IT team
• Ability to work diligently in Night shifts. (17:00 to 02:00)