Support Reliability Specialist

Summary

Join 6sense as a Reliability Support Specialist and become an instrumental figure in our Reliability team. You will work alongside Engineering teams to diagnose and resolve issues, ensuring our services and infrastructure remain fast, stable, and scalable. Your responsibilities include owning our monitoring, logging, and alerting tools, supporting the Software Engineering team, responding to service issues, and participating in on-call rotations. This role requires 2+ years of experience in a reliability or technical support role, proficiency in ANSI SQL, strong problem-solving skills, and experience with various monitoring and database systems. Bonus qualifications include Linux/Unix system administration experience and experience with Hadoop ecosystems. 6sense offers a comprehensive benefits package including health coverage, paid parental leave, generous paid time off, quarterly self-care days, stock options, and various professional development opportunities.

Requirements

• 2+ years in a reliability or technical support-related role
• Proficient with ANSI SQL (reading and writing queries)
• Must have strong problem-solving analytical skills and the ability to self-manage
• Experience with monitoring REST APIs and web services
• Experience with high-availability
• Experience with leveraging and configuring observability systems such as Datadog, Grafana, Grafana Loki, Promethus, Sumo Logic
• Experience with monitoring relational databases such as MySQL, Aurora/RDS MySQL, PostgreSQL, etc

Responsibilities

• Own our monitoring, logging, and alerting tools used by the overall Software Engineering team in order to ensure we are meeting reliability requirements
• Learning and adopting technologies that may aide in solving our challenges
• Support the overall Software Engineering team to monitor/alert on any issues they may encounter
• Help respond to service issues and determine how to automatically alert the responsible parties along with context in order to make the service-owner a self-sufficient first-responder
• First-responder to issues with shared infrastructure and escalate to other team members as necessary
• Work with other teams to get automatic resolutions in place to alleviate need for human response
• Participate in on-call rotations to monitor platform/infrastructure issues

Preferred Qualifications

• 2+ years of experience with Linux/Unix system administration
• Experience with monitoring Hadoop ecosystems (e.g. Hadoop, Hive, Presto)
• Experience monitoring and analyzing services/applications in service-oriented architecture at the network/server level as well as in containerized space (such as Kubernetes and Docker)

Benefits

• Full-time employees can take advantage of health coverage
• Paid parental leave
• Generous paid time-off and holidays
• Quarterly self-care days off
• Stock options
• We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices
• Access to our LinkedIn Learning platform
• We host quarterly wellness education sessions to encourage self care and personal growth
• From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds