Remote Senior Information Technology Support Specialist

Summary

Join our global IT team as a Senior IT Support Specialist and be responsible for providing exceptional support for onboarding and offboarding, device management, compliance, and continuous improvement of IT operations. This role encompasses day-to-day support as well as project work.

Requirements

• Minimum of 3-5 years of experience in IT support or systems administration, with a focus on Google Workspace and MDM
• Advanced proficiency in Google Workspace administration and Jira management
• Strong understanding of device management, MDM solutions, and endpoint security compliance, with advanced experience in Mac support and management
• Fully fluent in English with excellent verbal and written communication skills

Responsibilities

• Manage the end-to-end onboarding and offboarding process for employees
• Oversee the provisioning, configuration, and management of company laptops and personal mobile devices
• Deploy and manage Mobile Device Management (MDM) solutions
• Provide advanced troubleshooting and education for end users on tools such as Google Workspace, Jira, Confluence, GCP/AWS playgrounds, Slack, 1Password, and Rippling
• Set up and coordinate repairs and replacements of computers
• Partner with the InfoSec team to support SOC 2 audits and ensure endpoint security compliance
• Maintain comprehensive documentation of IT processes and support tickets in Confluence and Jira
• Handle business account management and budget reporting related to IT operations

Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program