Klaviyo is hiring a
IT Specialist

Summary

Join Klaviyo's global corporate Information Technology (IT) team as an IT Specialist I, providing day-to-day tactical support to Klaviyos and solving technical issues. The role involves interacting with and assisting other Klaviyos, working closely with the IT Systems team, and escalating issues as necessary.

Requirements

• 1+ years experience working in a help desk or support environment using a ticketing system such as FreshService, Zendesk, or similar
• Clear verbal and written communication skills
• Passionate about learning new technologies and passing that knowledge on
• Enjoy working on challenging problems and finding impactful solutions
• Worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password, Google Workspace, and Atlassian Product Suite (Confluence/Jira)
• Able to work from the Boston office at least 4 days per week as needed and offer occasional after-hours on-site event support
• Able to handle freight shipments and moving equipment up to 50lbs

Responsibilities

• Oversee the daily ticket queue, ensuring that priority tickets are solved expediently
• Provide real-time support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem
• Identify recurring technical issues
• Assist with hardware needs — setting up and de-provisioning devices — installing and configuring software, and shipping and receiving
• Be an active participant with documentation and writing knowledge base articles
• Support our conference rooms and unified communications technology
• Identify a focus area and work on a career plan to ensure your continued growth

Benefits

• Medical, dental, and vision coverage
• Health savings accounts
• Flexible spending accounts
• 401(k)
• Flexible paid time off
• Company-paid holidays
• Learning allowance
• Access to a professional coaching service for all employees