Qualtrics is hiring a
Product Specialist

Summary

Join over 6,000 people across the globe who think that’s work worth doing. At Qualtrics, we are on the cutting edge of Experience Management; helping our clients to provide the best experiences for their customers and employees. We are seeking people to join an industry-leading frontline customer and product support team to help our clients and ensure their experiences with Qualtrics are extraordinary.

Requirements

• Full fluency in English (written & spoken)
• Full fluency in Spanish OR Dutch (written & spoken)
• 0-2 years' relevant experience
• Minimum of a Bachelor’s degree - Business, Economics, Management, Psychology, STEM and more
• Hard-working self-starter capable of balancing multiple priorities and customer interactions per day in a dynamic environment
• Excellent analytical skills and technical ability/aptitude
• Ability to communicate and teach complicated concepts empathetically
• Detail-orientation with an ability to prioritise and resolve customer issues
• Interest in Technology/SaaS industry

Responsibilities

• Joining our industry leading front-line customer and product support team, you’ll provide technical support through innovative solutions to our global customers, averaging between 15-20 customer interactions per day
• Delight clients, earning high customer satisfaction scores for each interaction
• Rotating shift pattern between 7.30am - 5.30pm with limited need for evening and weekend work periodically

Preferred Qualifications

• Experience in a customer facing role or tech or start-up environment
• Skills in one or more of the following languages: Portuguese, French, Italian, German, Arabic
• Technical or hard science degree
• Prior instructing, research, or tutoring experience

Benefits

• Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5)
• Private Medical Insurance- Luxmed health & dental cover for you and your dependants
• Commuter Assistance- Up to the value of 80 PLN net a month for public transport
• Savings Plan- Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
• Wellness- Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma
• A choice of Multisport cards available
• Experience Bonus - 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have
• Group Life & Income Protection Insurance
• Glasses/Contact lenses Reimbursement
• Free breakfasts, lunches, snacks, and drinks for everyone in the office