IT Specialist

Summary

Join our team as an IT Specialist and contribute to the optimization of our business tools and workflows. You will troubleshoot and resolve platform issues, manage updates, maintain scripts, build workflow automations, and support various platforms like WooCommerce, Airtable, Zapier, and N8n. This role requires collaboration with internal and external teams to ensure smooth and scalable operations. You will also provide technical support, document systems, and optimize workflows. The ideal candidate is tech-savvy, detail-oriented, and highly organized. This is a remote, full-time position.

Requirements

• 2+ years of experience in IT support, systems administration, or a related technical role
• Proven experience managing and troubleshooting: WordPress/WooCommerce (plugin conflicts, site updates, light scripting)
• Proven experience managing and troubleshooting: Airtable (admin-level; base setup, permissions, automations)
• Proven experience managing and troubleshooting: Salesforce (basic admin tasks, data syncing, cleanup)
• Proven experience managing and troubleshooting: GSuite/Google Workspace (Drive, Sheets)
• Strong Zapier expertise is essential—this is a core tool in our automation stack
• Familiarity with scripting for automations (JavaScript, PHP, or similar)
• Ability to work independently, manage multiple priorities, and communicate clearly
• Comfortable collaborating across departments in a remote-first environment

Responsibilities

• Troubleshoot and resolve platform issues (e.g., WooCommerce checkout bugs, plugin conflicts)
• Manage monthly updates for WordPress (core, theme, plugins)
• Maintain and update lightweight custom scripts (JavaScript, PHP)
• Build and manage workflow automations, with Zapier as a central tool
• Support and configure Airtable bases, views, automations, and permission settings
• Collaborate with developers on advanced workflows and integrations using Zapier and N8n
• Maintain syncing and data integrity between Salesforce and Airtable
• Provide tech support for Google Workspace (Sheets, Drive) including access and permission issues
• Offer general technical assistance across teams and departments
• Document internal systems and help optimize workflows
• Align technical solutions with the needs of production and operations
• Create and refine task templates and internal workflow systems

Preferred Qualifications

• Experience with N8n is a big plus—especially building workflows and working with its agent capabilities
• Prior exposure to AI agents in automation tools (e.g., Zapier agents) is highly desirable
• Experience with no-code/low-code tools like Notion, Make, and Monday.com