IT Specialist

Summary

Join Rad AI's world-class team as an IT Specialist and play a crucial role in supporting our remote-first workforce. You will ensure optimal performance by providing exceptional IT support and maintaining the reliability of our systems. This involves managing employee onboarding and offboarding, configuring devices, providing technical support, and maintaining IT equipment inventory. You will also handle helpdesk support, troubleshooting issues, and administering SaaS tools. This position offers a unique opportunity to work with cutting-edge technologies in an AI-driven environment and contribute to transforming healthcare with AI. The role reports directly to the Director of IT and Security.

Requirements

• 2+ years of experience in IT support, helpdesk, or a similar role
• Degree in Information Technology, Computer Science, or related field, or equivalent practical experience
• Proficiency in troubleshooting hardware and software issues on both macOS and Windows
• Experience with SaaS platforms and tools such as Google Workspace, Okta, and Slack, or similar
• Understanding of networking fundamentals, including laptop connectivity, VPN, printing, etc
• Ability to participate in an on-call schedule that may include after-hours and weekend support
• Must reside in the Eastern Time Zone within the United States
• Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future

Responsibilities

• Prepare and manage IT tasks related to onboarding and offboarding employees
• Configure and deploy laptops and peripherals for new employees
• Provide technical support to new hires during their first week
• Track and maintain inventory of IT equipment, including replacements and returns
• Create and update knowledge base articles, guides, and IT process documentation
• Assist with day-to-day operations as needed to maintain smooth operations
• Address account access issues, password resets, hardware troubleshooting, and basic connectivity issues
• Provide support for VC systems, including Zoom and Google Meet
• Manage ticket triage, documentation, and resolution
• Escalate complex issues to appropriate teams when necessary
• Troubleshoot software and hardware issues and resolve intermediate network problems like VPN and WiFi connectivity
• Administer SaaS tools like Google Workspace and Okta
• Diagnose and resolve root cause issues impacting IT systems or tools

Preferred Qualifications

• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft 365 Certified)
• Experience in a fast-growing startup environment
• Demonstrated ability to identify and implement IT process improvements
• Experience creating technical documentation or user guides

Benefits

• Comprehensive Medical, Dental, Vision & Life insurance
• HSA (with employer match), FSA, & DCFSA
• 401(k)
• 11 paid company holidays
• Location-flexibility (remote-first company!)
• Flexible PTO policy
• Annual company-wide offsite
• Periodic team offsites
• Annual equipment stipend