IT Specialist

Summary

Join Skyryse, a company revolutionizing aviation safety and accessibility, as an IT Specialist! This remote position requires strong problem-solving skills and the ability to manage multiple tasks in a fast-paced environment. You will provide technical support, maintain software systems, and collaborate on IT projects. The ideal candidate possesses excellent organizational and time management skills, along with experience troubleshooting various hardware and software. Skyryse offers valuable stock options, subsidized healthcare, generous PTO, and a dynamic work environment.

Requirements

• Minimum 2 years experience troubleshooting Windows and Apple laptops, desktops, servers, and mobile devices
• High availability and delivery on tasks and projects on-time with high quality work
• Excellent organizational skills and time management
• Excellent problem solving stills, result oriented, and highly productive
• Detail oriented, including follow-up on outstanding items in a timely manner
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Working knowledge of Google Workspace, Atlassian Suite (JIRA Software, Service Management, Confluence), Microsoft 365, Zoom, Neat Bar & Pad, etc
• Ability to perform ancillary duties associated with departmental responsibilities

Responsibilities

• Support, maintain, and manage software systems, projects and user support
• Support users with troubleshooting hardware, software, permissions, peripherals, and more
• Assist senior staff members to support the server and network environment
• Establish and maintain relationships with users throughout the organization
• Investigate issues thoroughly before escalating to a senior staff member
• Assist in all IT related projects and initiatives,that includes but not limited to: cybersecurity assessments; access control audits; system evaluations and implementations; office openings and relocations; etc
• Create/maintain clear and concise documentation around tasks, internal processes, user support resolution, and general knowledge base content

Preferred Qualifications

Experience resolving individual IT issues, in a fast paced environment a plus

Benefits

• Valuable stock option plan
• Heavily subsidized medical, dental and vision plans
• Full-time employees are eligible for 20 days of paid time off (PTO) and 5 sick days annually. PTO and sick days must be used in accordance with Company policy