Klaviyo is hiring a
IT Specialist I

Summary

Join Klaviyo, a company that empowers creators to own their destiny, as an IT Specialist I. This role involves interacting with and solving technical issues for other employees, providing real-time support, and assisting with light project work and inventory management.

Requirements

• 1+ years experience working in a help desk or support environment using a ticketing system such as FreshService, Zendesk, or similar
• A Mac expert (software and hardware)
• Clear verbal and written communication skills
• Passionate about learning new technologies and passing that knowledge on
• Enjoy working on challenging problems and finding impactful solutions
• Worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password and Google Workspace
• Willing and able to work from the London office for 4+ days

Responsibilities

• Oversee the daily ticket queue, ensuring that priority tickets are solved expediently
• Provide real-time support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem
• Identify recurring technical issues
• Assist with hardware needs — setting up and de-provisioning devices — installing and configuring software, and shipping and receiving
• Be an active participant with documentation and writing knowledge base articles
• Support our conference rooms and unified communications technology
• Identify a focus area and work on a career plan to ensure your continued growth

Preferred Qualifications

• Experience with programming languages or scripting knowledge
• Have the Google IT Support Professional certificate or similar certification
• Experience with MDM/SSO strategy and support
• Wired and wireless networking knowledge