IT Support Associate

Summary

Join SmarterDx as a proactive, detail-oriented IT Support Associate to provide hands-on support for our growing, fully remote team. You will work closely with the IT Lead, offering day-to-day support, assisting with onboarding/offboarding, and maintaining system functionality. This role involves troubleshooting hardware, software, and connectivity issues, setting up workstations, managing accounts and access, and maintaining internal IT documentation. You will also contribute to projects related to automation, security, and infrastructure. The position is fully remote within the US and offers a competitive salary and benefits package.

Requirements

• 2+ years of experience in IT support or help desk roles (internships or school experience welcome!)
• Familiarity with MacOS and common business software (Slack, Google Workspace, Zoom, etc.)
• Strong communication and organizational skills
• Comfortable working independently and remotely
• Curious and eager to learn new tools and systems
• Reliable internet connection and ability to work during core business hours in the US

Responsibilities

• Be the first line of support for internal IT requests and issues via Slack and email (hardware, software, and connectivity issues)
• Help set up and ship employee workstations (MacOS-focused)
• Assist with onboarding and offboarding processes (accounts, device setup, access, documentation)
• Help maintain internal IT documentation and guide
• Support application access management and basic troubleshooting
• Assist with tracking hardware inventory and licensing
• Support occasional project-based tasks (e.g., research tools, test configurations)
• Work closely with the IT Lead on tasks related to automation, security, and infrastructure

Preferred Qualifications

• Experience using an MDM system (like Jamf, Mosyle, or similar)
• Basic scripting or automation experience (Bash, Python, PowerShell)
• Exposure to cloud environments like AWS or VPN configurations

Benefits

• $75K to $100K salary
• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan
• One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan
• Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption
• Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend
• Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you
• Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower