Operations Support Associate

Summary

Join Dynatron Software as a Product Associate and help automotive service departments boost revenue! This office-based or remote position involves supporting and developing accounts via phone and email using our proprietary software. You will directly interact with dealership personnel, providing technical support and addressing their needs. The role demands strong communication, analytical, and problem-solving skills, along with the ability to multitask effectively. Dynatron offers excellent benefits, including health insurance, stock options, flexible scheduling, professional development, paid holidays, and PTO. We prioritize a positive and collaborative work environment.

Requirements

• Professional verbal and written communication skills, the ability to type 30 wpm and be well organized
• Strong working knowledge of Microsoft Windows and Microsoft Office applications with the ability to learn new software applications quickly and be comfortable working on diverse types of computer programs
• Ability to multi-task with detail and goal-oriented work methodology
• Analytical skills with knowledge of measurement processes
• Ability to work independently and manage multiple tasks accurately in a fast-paced environment with minimal supervision
• Strong customer service, verbal and written communication, and interpersonal skills
• Ability to adapt to each individual call and handle customer calls efficiently and effectively

Responsibilities

• Develop in-depth understanding of the software products to understand their capabilities, features, and benefits to be able to support the technical needs and set proper expectations of the customers’ requests
• Complete assigned tasks generated from Internal and External Customers with incoming requests, through phone, email, and SugarCRM, within specified goal times
• Complete all requests with high accuracy by gathering enough information using consultative questions to understand the requestors request
• Maintain effective task notes through excellent documentation and organization; executing all required/appropriate actions for requests to ensure they are completed in a timely manner
• Be first line of investigation for issues; document, research and resolve issues using all resources, or re-assign to appropriate person and follow up until resolved
• Actively work to increase usage for all existing customers
• Follow processes and instructions given verbally or through documentation
• Other duties and special projects assigned or approved by Operations Support Manager

Preferred Qualifications

1-2 years dealership service department experience or automotive industry experience preferred, but not required

Benefits

• Excellent benefits including health, dental, and vision insurance, stock options, work from home and flexible scheduling depending on job requirements, professional development opportunities, 9 paid holidays, and 15 days PTO
• Home office setup support for remote employees