IT Support Engineer

Summary

Join Adventus, a global ICT solutions provider, as a technical support specialist. You will provide on-site and remote technical assistance to end-users, troubleshooting technical problems and deploying, maintaining, and upgrading client computer systems. Responsibilities include Windows OS, AD, Office 365, and Intune administration. Excellent customer service and problem-solving skills are essential. 2-3 years of relevant experience is preferred, but entry-level candidates are welcome. ITIL certification is a plus.

Requirements

• Good knowledge of Windows OS, AD, Office 365
• 2-3 years of relevant working experience, preferably from SI environment
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry level candidates are welcomed to apply

Responsibilities

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned

Preferred Qualifications

• Knowledge of ITSM or ITIL will be an added advantage
• Preferably with ITIL Certification