IT Support Engineer

Summary

Join ALTEN Mexico, a subsidiary of the leading engineering and IT firm ALTEN Group, and support our US-based team as an IT engineer. This role involves administrative tasks, ticket assignment, and assisting with corporate services infrastructure and internal networks. You will install, configure, and maintain laboratory IT systems, ensuring system availability, performance, and security. Data integrity and regulatory compliance are key responsibilities. The position offers a competitive salary, above-law benefits, career growth opportunities, a remote work scheme, and support for home office setup.

Requirements

• Computer Systems Engineering, Software Engineering, or Telematics Engineering
• 5 to 8 years of experience
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting
• Expertise in IT security practices, including firewalls, encryption, and compliance with HIPAA or GDPR
• Ability to manage cloud-based infrastructure (e.g., AWS, Azure) for data storage and processing
• Experience with scripting (e.g., Python, PowerShell) for automating IT tasks and workflows
• Knowledge of backup and disaster recovery systems to ensure data integrity
• Experience with industry standards: FDA, GDPR, HIPAA
• Certification: CISSP, CISM, Cisco CCNP Security, Palo Alto PCNSE, Fortinet NSE
• Advanced English

Responsibilities

• Install, configure, and maintain laboratory IT systems
• Ensure system availability, performance, and security to laboratory operations
• Manage data integrity and ensure compliance with regulatory requirements for electronic records and signatures

Preferred Qualifications

Pharmaceutical industry experience

Benefits

• Competitive salary
• Above-law benefits
• Career growth and development plan
• Remote work scheme
• Support for home office setup