IT Support Engineer

Summary

Join Contentsquare as an IT Support Engineer and contribute to maintaining and enhancing our technological infrastructure in our Paris office. Reporting to the IT Support Team Lead, you will provide comprehensive IT support, manage essential tools and systems, and ensure smooth technological operations. This role demands a blend of technical expertise, problem-solving skills, and excellent communication. You will handle various tasks, from troubleshooting hardware and software issues to managing employee onboarding and offboarding. Contentsquare offers a supportive and inclusive work environment with competitive benefits and opportunities for career development. We are looking for a proactive and service-oriented individual with strong technical skills and fluency in English and French.

Requirements

• 1-3 years of proven experience in IT support or a related technical field
• Strong communication skills with the ability to adapt to diverse audiences
• Proficiency in troubleshooting common hardware and software issues
• Expertise in user management, access control, Mobile Device Management (MDM), and familiarity with ticketing systems
• Comprehensive knowledge of Mac OS and Windows operating systems
• Understanding of computer networking concepts including DNS, DHCP, and TCP/IP
• Self-motivation, proactivity, and a commitment to staying current with technological advancements
• Capability to take ownership of projects and demonstrate key accomplishments
• Outstanding interpersonal skills and a strong service-oriented mindset
• Ability to work efficiently and independently in a dynamic start-up environment
• Advanced fluency in English and French

Responsibilities

• Provide technical assistance and support (levels 1 and 2) for computer systems, software, and hardware issues
• Manage the onboarding and offboarding process for employees
• Oversee and maintain key tools such as Gsuite, Jamf, Intune, Okta, Slack, and Zoom
• Handle laptop installation and maintenance
• Conduct network maintenance, including switch and access point installation
• Offer technical assistance for corporate events
• Uphold and promote IT best practices throughout the organization
• Manage storage and maintain adequate supplies
• Oversee budget and purchases, selecting appropriate devices for employees
• Contribute to the development of the corporate IT knowledge base
• Provide both on-site support for the Paris offices and remote assistance as needed

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Immediate eligibility for birthing and non-birthing parental leave
• Wellbeing and Home Office allowances
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country