IT Support Engineer

Summary

Join CookUnity as a highly skilled IT Support Engineer, providing exceptional technical support and demonstrating expertise in automation, MDM, SSO, and process-driven methodologies. Deliver outstanding customer service by responding promptly to IT support requests and resolving technical issues efficiently. Diagnose and troubleshoot software, hardware, and networking problems. Develop and maintain scripts to automate tasks and improve efficiency. Manage and support MDM solutions for secure device management. Implement and maintain SSO technologies to enhance user authentication. Collaborate with business teams to ensure seamless integration. Continuously improve support processes. The ideal candidate will possess strong problem-solving and analytical skills and excellent communication skills.

Requirements

• Experience: 3+ years as an IT Support Engineer or similar role
• Education: Bachelor's degree in Information Technology or qualifying experience
• Customer Oriented: Strong customer service skills with the ability to communicate technical concepts clearly
• Technical Knowledge: Experience with scripting languages such as PowerShell, Python, or Bash
• Device Management: Familiarity with MDM (Hexnode, JAMF, InTune) technologies and best practices for device management and policy development
• IAM: Knowledge of SSO technologies (Google Workspace, Okta) and identity management solutions including their best practices of authentication and authorization
• Experience with process-driven methodologies and continuous improvement practices
• Strong problem-solving and analytical skills
• Communication: Excellent written and verbal communication; fluent in English and Spanish

Responsibilities

• Deliver outstanding customer service by responding promptly to IT support requests and resolving technical issues efficiently
• Diagnose and troubleshoot software, hardware, and networking problems
• Develop and maintain scripts where necessary using languages such as PowerShell, Python, or Bash to automate routine tasks and improve efficiency
• Manage and support MDM solutions for secure device management across various platforms
• Implement and maintain SSO technologies to enhance user authentication, authorization, and access management
• Create and maintain detailed documentation of support processes and solutions
• Collaborate with business teams to ensure seamless integration of systems and technologies
• Continuously improve support processes and procedures to enhance overall service quality

Preferred Qualifications

• Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL)
• Experience with cloud technologies and services
• Knowledge of IT security best practices and compliance standards (NIST)
• Familiarity managing Ubiquity networking appliances

Benefits

• Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!
• Work remotely: design the life that you want
• Enjoy 15 business days of vacation each year from the start date
• 16 fully paid Argentinean holidays
• Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider
• 5-year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
• Paid family leave
• Compassionate Leave: 3-5 days each time the need arises
• Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform
• Personalized English coach