Remote IT Support Engineer

Summary

The job is for an IT Support Engineer role in a London-based MSP, focusing on Microsoft 365/Azure support. The role involves remote work from home, covering UK hours, and requires at least 3 years' experience and specific certifications.

Requirements

• At least 3 years’ experience deploying and supporting Microsoft Client/Server and Cloud environments remotely
• Solid understanding of IP networking
• Extensive experience with Windows O/S, Microsoft 365 incl. Exchange, SharePoint and Teams
• Competent and efficient with Remote support
• High level proficiency in general troubleshooting capabilities
• Comfortably fluent in English
• Currently employed by an MSP in a technical support role
• The ability to work from home
• The ability to work in a shift pattern to cover early, late and weekend periods as part of a fair rotation system
• Matric certificate (Grade 12) at Higher or Standard grade
• MS-900 and AZ-900 Certifications
• AZ-104 Certification (candidates holding AZ-103 will be considered)
• Be a team player
• Be comfortable working in a fully remote and distributed team environment
• Be polite and professional in answering or making phone calls, emails or tickets
• Be competent in using and organising an online ticketing system
• Have sound interpersonal and liaison skills
• Have ability to function well under pressure
• Have ability to communicate effectively at all levels of the organisation, internally and externally
• Have strong analytical and problem-solving capabilities
• Be capable of writing and maintaining network documentation and support materials

Responsibilities

Provide remote IT support to customers based in the UK

Preferred Qualifications

• Knowledge of UK GDPR regulations
• Any additional current and valid certifications in Microsoft Azure and 365
• Experience of using Freshdesk, VMware vSphere and View, MS Teams, Polycom, other voice products, SAN technologies (EMC & HP), Backup technologies (Acronis, Veeam etc.), Microsoft SQL Server

Benefits

• Work from home
• Flexible working hours (within a rota system that allows for a fair distribution of early and late covering shifts)
• Paid time off in lieu for working on SA holidays
• Weekend shifts are available and are paid as an extra on top of salary