IT Support Engineer

Summary

Join Tala, a company on a mission to empower the financially underserved, as an IT Support Engineer. This role demands strong interpersonal and communication skills alongside technical expertise. You will resolve IT tickets, onboard new hires, decommission accounts, collaborate with the global IT team, and contribute to documentation. Experience with macOS and Windows is essential, while familiarity with Google Workspace, group policy management, and MDM is highly beneficial. The ideal candidate is a self-starter, accountable, and passionate about technology and security. Tala offers a remote-first work environment with offices globally.

Requirements

• Strong interpersonal skills, with the ability to communicate complicated technical information in a clear, concise, and simplified manner
• 2-3 years of IT support experience
• Deep sense of personal responsibility and accountability
• Knowledge of modern information security practices and following the latest technology trends
• Equally comfortable and knowledgeable with both macOS and Windows operating systems
• Solid comprehension of group-based policy management
• Comfortable working with and managing the Google productivity suite
• Understanding of Mobile Device Management (MDM) specifications and common uses
• Familiarity working within IT ticketing systems to provide support
• Focus on creating and updating documentation when needed
• Basic knowledge of telephony networking/practices (VoIP, SIP)
• Fluent in Spanish and English

Responsibilities

• IT ticket resolutions within reasonable and established timeframes
• Successful completion of new-hire onboarding with each new hire, as determined by the local People Business Partner
• Successfully completing decommissioning of departure accounts and hardware
• Regular discourse with the global IT team as it relates to ongoing issues, with emphasis on recommendations for improvements
• Participation in documentation of new or updated IT policies and procedures
• Supporting Telephony/Auto-Dialer needs and initiatives in call center operations

Preferred Qualifications

Some Google Workspace experience, group policy management, telephony networking, and an understanding of Mobile Device Management (MDM) are major pluses