IT Support Engineer

Summary

Join Universal Quantum, a company engineering the future of computing, as their first ITC professional. You will be the primary point of contact for IT needs, ensuring smooth daily operations for approximately 100 employees. Responsibilities include resolving IT issues, managing IT equipment, onboarding new employees, maintaining IT asset inventory, contributing to IT security initiatives, and collaborating with senior IT staff. The ideal candidate possesses at least 3 years of experience in an IT service desk or ITSM support role, strong knowledge of Windows and Microsoft 365, and excellent communication and organizational skills. This role offers a competitive salary, equity options, flexible working options, and a comprehensive benefits package.

Requirements

• At least 3 years of professional experience in an IT service desk or ITSM support role
• Strong knowledge of Windows, and client side productivity tools (e.g., Microsoft 365)
• MS 365 administration (eg., user account creation, group management, sharepoint/teams access control)
• A good understanding of networking fundamentals and troubleshooting (e.g., IP, DNS, DHCP, VPNs) with a willingness to learn and grow in this area
• Familiarity with endpoint security practices (e.g., antivirus, encryption, patch management)
• Experience remote support tools
• Excellent organisational skills, attention to detail, and ability to prioritise in a dynamic environment
• Strong interest in learning and applying best practices in IT security and infrastructure
• Excited at the idea of taking on additional responsibility, including new training if appropriate

Responsibilities

• Serve as the first line of IT support for ~100 hybrid working employees (domestic & international), resolving hardware, software, and system issues
• Leverage ITSM systems to log, track, manage and resolve incidents/requests promptly, ensuring high-quality service delivery
• Provision, configure, and maintain IT equipment such as laptops, monitors, printers, and meeting room technology
• Onboard new employees, including device procurement, account setup, device configuration, and IT induction sessions
• Maintain and update an accurate inventory of IT assets, software licences, and hardware
• Contribute to IT security initiatives, including endpoint management, patching, and ensuring compliance with company policies
• Assist with managing and optimising the IT infrastructure (e.g., network connectivity, VPNs, firewalls, physical/virtual servers)
• Collaborate with senior IT staff to implement and improve security practices, such as monitoring for potential threats and addressing vulnerabilities
• Leverage existing/recommend new tools or processes to enhance IT efficiency and security
• Proactively identify and suggest ways to improve IT processes and user experience

Preferred Qualifications

• Certifications such as MCP or equivalent
• Experience with IT security tools or practices, such as SIEM, MFA, or vulnerability management
• Experience using Atlassian JIRA
• Familiarity with Linux (workstation/server)
• Exposure to cloud platforms (e.g., AWS, Azure, or Google Workspace)
• Exposure to virtualization and VM Management
• Familiarity with DevOps and engineering R&D environments
• Understanding of quantum computing or curiosity about the field

Benefits

• Competitive salary
• Equity options
• Flexible holiday allowance (a minimum of 28 days)
• Flexible and remote working options
• 10% matching pension
• Generous parental support policy
• Private health/dental insurance
• Relocation support