IT Support Intern

About DataVisor:

DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor’s solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine and investigation tools work together to provide guaranteed performance lift from day one. DataVisor’s platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership, compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe.

Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results driven. Come join us!

Job Summary:

As a Part-Time IT Support Intern at DataVisor, you will assist our IT team. This role will provide you with the opportunity to gain practical experience in managing IT support processes, troubleshooting issues, and implementing solutions that enhance the productivity of our teams. You will be integral in supporting employees, managing technical requests, and ensuring a seamless technological experience within the company.

Specific Responsibilities:

• Assist in troubleshooting hardware and software issues reported by employees.
• Respond to IT support tickets promptly and provide effective solutions.
• Help maintain and configure computer systems and other technical equipment.
• Support the onboarding process for new staff by setting up their IT equipment.
• Participate in IT projects, including upgrades, installations, and maintenance.
• Document support processes and create user manuals for team members.

Requirements:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Familiarity with basic IT concepts, including hardware, software, networks, and security.
• Experience with Windows and Mac operating systems.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Ability to communicate technical information clearly to non-technical staff.
• Strong organizational and time management skills.
• Previous internship or work experience in an IT support role is a plus.