Remote IT Support Intern

Welcome to Applied Labs!

We’re excited to share that Applied Labs is launching a brand-new initiative called Applied IT. Our goal is to empower our partner companies to better serve their clients through exceptional remote IT Support services. To make this happen, we’re introducing a comprehensive training program aimed at equipping passionate individuals to become Level 1 IT Support Specialists, all while working from our Tashkent office to support various US-based companies.

About the Training Program

Right now, we’re looking for enthusiastic and motivated individuals to join our IT Support Internship and become part of our vibrant team. This is a rigorous 4-month training program designed to set you on the path to a rewarding career in IT Support. Throughout the program, you will have the opportunity to collaborate with members from our partner IT Support Provider in Florida, US, where you’ll gain essential knowledge of Service Desk support processes, helping you step into the role of a Level 1 IT Support Specialist. Plus, you’ll work towards obtaining at least two certifications (CompTIA A+ and CompTIA N+) to bolster your skills.

During this immersive training, you’ll delve into the fundamentals of computer hardware and software, explore computer networking principles, and master troubleshooting techniques in these areas. You’ll also develop your customer communication skills, assisting them with any technical issues they encounter with their computers and networks. You’ll gain familiarity with our support ticketing system and learn to thrive within a collaborative team of Service Desk support specialists. This is an amazing chance for you to leap into the IT industry and evolve alongside our company!

What is a IT Support (Service Desk) Specialist?

As a Service Desk Specialist, you’ll be part of a Managed Services Provider team that supports numerous organizations across the US in managing their computer and network needs. This role involves setting up hardware and networks (done by on-site teams in the US), as well as maintaining workstations and networks through effective problem-solving, managing new employee profiles, and ensuring cybersecurity to keep the client computer networks resilient and stable (for non-US-based remote teams).

At the base of the IT Support hierarchy are the Level 1 (L1) Support Specialists. These dedicated individuals are the first line of support, responding to incoming calls from end users facing problems with their computers and networks. They either assist in resolving these issues over the phone or promptly escalate them to higher-level specialists (L2, L3, etc.).

By embarking on this training program, you’ll unlock the door to becoming a Level 1 Support Specialist, gaining valuable experience while paving your way to roles such as L2, L3, Network Administrator, or Cybersecurity Specialist.

Curious about this profession? Check out this informative video to learn more!

Interview Process

The interview process for this role will consist the following steps

1. Application. Submit your job application by following the green button below
2. Video Interview. If your application is selected for further processing you will receive an email with the instructions for the one-way video interview. This means you will be given questions and you will record your video answers using our online system.
3. HR Interview. If you pass the video interview step then one of our recruiters will invite you to the HR interview via email. Follow the instructions in the email for the next steps.
4. Technical Interview. If you pass the HR interview, one of our recruiters will reach out to you to schedule a technical interview with one of the members of our technical team. This interview is aimed to assess your existing technical and analytical skills to help us assign you to the right training group.
5. Final interview (optional). For more advanced candidates there may be a final interview with one of our team members in the US.

Keep an eye on your email for further updates once you submit your application. All communication from our side will be done over email. Make sure to check your spam folder as sometimes our emails may end up in Spam.

Responsibilities

• Participate in daily training sessions guided by the US-based senior support specialists

• Work with the team to learn about the basics of hardware and software

• Provide support for popular office applications, including the Microsoft Office suite.

• Develop and maintain documentation regarding IT processes and protocols.

• Assist in setting up and configuring computer systems and related peripherals.

• Conduct basic troubleshooting for printers, scanners, and other office equipment.

• Collaborate with team members on a variety of IT-related projects.

• Exceptional communication and interpersonal skills, with English language proficiency at a minimum of B2.

• Strong analytical skills coupled with meticulous attention to detail.

• Excellent problem solving skills and analytical thinking.

• Ability to work in US timezones. That would require you to work between 16:00 and 02:00 Tashkent time.

• Capacity to work effectively within a team context and adhere to instructions.

• Previous experience in customer service, call center, or technical support is advantageous (preferred).

• Fundamental knowledge of computer hardware, software, and networking principles (preferred).

• Proficiency in Microsoft Office applications and a basic understanding of Microsoft 365 (preferred).

• Gain valuable hands-on experience under the mentorship of top IT Support Specialists.

• Acquire direct job experience with a U.S.- based company, enhancing your professional profile.

• Once you successfully pass the internship and get hired as a L1 Support Specialist role, your expected salary will be 8.000.000 UZS.

• Get help in obtaining CompTIA certifications:

  • CompTIA A+
  • CompTIA Network +