Remote IT Support Intern

Summary

Join our vibrant team as an IT Support Internship and become part of our comprehensive training program to equip you with the skills to become a Level 1 IT Support Specialist, working from our Tashkent office to support US-based companies.

Requirements

• Exceptional communication and interpersonal skills, with English language proficiency at a minimum of B2
• Strong analytical skills coupled with meticulous attention to detail
• Excellent problem solving skills and analytical thinking
• Ability to work in US timezones. That would require you to work between 16:00 and 02:00 Tashkent time
• Capacity to work effectively within a team context and adhere to instructions

Responsibilities

• Participate in daily training sessions guided by the US-based senior support specialists
• Work with the team to learn about the basics of hardware and software
• Provide support for popular office applications, including the Microsoft Office suite
• Develop and maintain documentation regarding IT processes and protocols
• Assist in setting up and configuring computer systems and related peripherals
• Conduct basic troubleshooting for printers, scanners, and other office equipment
• Collaborate with team members on a variety of IT-related projects

Preferred Qualifications

• Previous experience in customer service, call center, or technical support is advantageous
• Fundamental knowledge of computer hardware, software, and networking principles
• Proficiency in Microsoft Office applications and a basic understanding of Microsoft 365