Alpaca is hiring a
IT Support Lead

Summary

Alpaca is seeking an experienced IT Support Lead to help support its globally distributed team and ensure the security of the organization. The IT Team is 100% remote and the role will report directly to the Chief Information and Security Officer. The ideal candidate has at least 3 years of experience in an IT support or helpdesk role, experience with cloud-centric environments and cybersecurity capabilities, and strong analytical and problem-solving skills.

Requirements

• Excited about Alpaca’s mission and what we’re building
• 3+ years of experience in an IT support or helpdesk role
• Experience with cloud-centric environments and cybersecurity capabilities
• Experience working with Linux and Google Workspace
• Strong analytical and problem-solving skills
• Excellent communication skills and committed to work collaboratively across the Firm
• Available for on-call rotations and after hour responses as needed

Responsibilities

• Lead and own the IT organization
• Lead IT related initiatives and projects
• Be the ‘Go-to-Person- for IT helpdesk requests
• Diagnose and provide IT support for staff as required
• Work with the HR and Security team to manage onboarding and offboarding activities
• Setup and deploy laptops, devices, software, and other hardware
• Assist with shipping and receiving of hardware assets
• Manage MDM systems including BYOD
• Maintain the Firm inventory of all IT assets
• Manage and secure endpoint devices at the direction of the Security Team
• Provide training to staff on IT related topics
• Assist with change management and procurement activities

Preferred Qualifications

• Bachelor’s degree in Information Technology or a related field
• IT or Security related certifications
• Understanding of financial and privacy regulations
• Experience in the financial services industry
• Business acumen to be able to balance tradeoffs between stakeholders and technology feasibility and budget constraints

Benefits

• Competitive Salary & Stock Options
• Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card
• Work with awesome hard working people, super smart and cool clients and innovative partners from around the world